Frequently Asked Questions
Everything you need to know about your new favorite tote.
What materials are Good Totes made from?
Our totes are crafted from premium, heavy-duty 16oz organic cotton canvas and reinforced with recycled polyester lining for maximum durability and sustainability.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days for domestic orders. International shipping can take between 10-21 business days depending on the destination.
Do you offer a warranty on your bags?
Yes! We stand by our craftsmanship. Every Good Tote comes with a 1-year limited warranty covering manufacturing defects in stitching, zippers, and hardware.
What is your return policy?
We accept returns within 30 days of delivery. Items must be in their original, unused condition with all tags attached to be eligible for a full refund.
How should I clean my tote bag?
To maintain the shape and color, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or tumble drying to prevent shrinkage.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.